**About DHL and IRM:** DHL Group, the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain. In **Insurance \& Risk Management (IRM)**we focus on being trusted advisors by connecting with business colleagues and understanding their needs. We manage and mitigate risk and deliver quality insurance products and services to protect the company’s employees, assets and liabilities and to meet its contractual obligations to customers across the group.As our business keeps growing, we want you in our Americas region. Ready to immerse yourself in the exciting world of IRM? Join the team and bring your expertise on board! As part of the DHL Group, you will be working with a global network of IRM colleagues and benefit from a wide range of development opportunities. We are looking for an immediate, full\-time, permanent position in Brazil **Job Purpose:** * To leverage commercial insights, data analytics and performance management to identify growth opportunities, improve Customer Insurance penetration, enhance profitability and support strategic decision\-making across Brazil. **Your tasks:** **Strategy, Business Development \& Distribution*** Build, lead and continuously strengthen the Customer Insurance commercial and distribution model across DGF and other DHL Business Units in Brazil. * Drive Customer Insurance revenue growth, premium volume, policy placements and customer penetration across Brazil. * Ensure alignment with IRM strategy, participating in regular business reviews and maintaining effective relationships with global and regional stakeholders. * Develop commercial targets and business plans with Business Unit Senior Management Teams (SMT) and drive initiatives to achieve agreed objectives. * Develop and maintain strong relationships with the Brazilian insurance market, including fronting insurers and strategic partners, supporting facultative placement solutions where risks fall outside captive appetite. * Build strategic relationships with Business Unit Sales, Product, Operations and Management teams to embed Customer Insurance is fully integrated into the overall commercial offering. * Identify market opportunities, customer needs and product enhancement opportunities, referring new product requirements to the Insurance Program where appropriate. * Ensure consistency of Customer Insurance products, solutions and supporting processes across customer segments and sales channels, while supporting the development of new solutions for strategic industries and commodities. * Implement the IRM Customer Insurance sales methodology, governance framework and commercial training strategy across Brazil. **Sales \& Revenue Performance, Reporting*** Ownership of Customer Insurance commercial performance across Brazil, with accountability for revenue, premium, customer penetration, EBIT and portfolio profitability. * Analyze commercial, financial and operational performance trends to identify growth opportunities, profitability improvements and corrective actions. * Prepare and present monthly dashboards, KPIs, forecasts and business performance reviews for local, regional and global stakeholders. * Ensure data quality, reporting accuracy and timely operational follow\-up to support business decision\-making. * Align local performance reporting with global and regional reporting standards and DGF governance requirements. * Monitor business performance against agreed targets and implement corrective action plans where required. **Pricing, Underwriting \& Claims Coordination*** Provide Customer Insurance and SVP pricing guidance within underwriting parameters established by IRM Insurance Program Managers. * Translate underwriting requirements into commercial actions, ensuring pricing, coverage and risk acceptance are correctly communicated to the business. * Communicate compliance\-related observations, underwriting requirements and portfolio management actions to the relevant Business Units. * Coordinate complex customer opportunities requiring underwriting referrals, facultative placements or non\-standard insurance solutions. * Support the implementation and use of approved quotation templates, annual volume agreements and Customer Insurance documentation. * Coordinate with the IRM Brazil Claims team to resolve operational, underwriting and service issues while ensuring an outstanding customer experience throughout the claims process. * Support the management of Customer Insurance certificate issuance and related systems and operational processes **Training, Marketing \& Customer Engageme