JR-204088 SAP Consultant Senior
Customertimes · Rio de Janeiro, RJ, BR
***Hello, our name is Customertimes, but you can call us CT. We are a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1000\+ experts working across 65\+ countries.*** **SAP Consultant Senior** ***Location:*** LATAM ***— availability to overlap with US business hours*** ***Engagement:*** *Part\-time, approximately 2–3 hours per day* **How you'll make an impact:** * Provide L2/L3 AMS support for SD/MM and the connected O2C and P2P processes, resolving incidents and service requests within agreed SLAs; * Perform root\-cause analysis on functional, master\-data, and integration failures; drive permanent fixes through problem management; * Deliver small enhancements and change requests: configuration in SSCUI/CBC, key\-user extensibility (custom fields, logic, forms), Fiori app and business role/catalog adjustments; * Monitor and troubleshoot interfaces between S/4HANA and Salesforce, ZIP, Workday, Brex, Avalara, and Concur — message monitoring, payload analysis, reprocessing, and escalation to integration teams; * Support master\-data governance for customer, material, and supplier/Business Partner objects; * Own functional regression testing for SAP quarterly release upgrades: impact assessment of release notes, test scope definition, execution, and defect follow\-up; * Prepare and maintain functional documentation, test scripts, known\-error records, and key\-user guidance; * Support period\-end and month\-end activities from the SD/MM side (billing runs, GR/IR, inventory reconciliation) in coordination with the Finance stream; * Train and advise key users; contribute to continuous service improvement and automation initiatives; * Collaborate closely with the customer's business process owners, the FI\-CO AMS stream, developers, and third\-party vendors. **Functional scope:** *Order\-to\-Cash (O2C):* Sales order management: order types, item categories, pricing procedures and condition management, availability check (aATP), order fulfillment and delivery. Billing: billing documents, billing plans, credit/debit memos, returns and cancellations, revenue posting to Finance, output management (form templates, email/EDI output). SAP Subscription Billing: subscription and usage\-based charge models, rating, bill\-run monitoring, integration to S/4HANA for AR and revenue postings. Service contracts: contract creation, renewals and amendments, entitlement management, contract\-based billing. Salesforce touchpoints: opportunity/quote\-to\-order flow, account and customer master alignment, order and billing status write\-back, error handling and reconciliation. *Procure\-to\-Pay (P2P):* Procurement: purchase requisitions and purchase orders, source of supply, contracts and scheduling agreements, approval workflows, goods receipt, GR/IR handling, invoice processing and blocked\-invoice resolution. Inventory management: goods movements, stock transfers, physical inventory, valuation, period\-end and stock reconciliation. ZIP integration: intake\-to\-procure orchestration, request\-to\-PR/PO handover, approval and status synchronization, failure triage. Supplier master: Business Partner (supplier role) governance, payment and purchasing data, bank details, duplicate and data\-quality controls, downstream replication. **What makes you a great fit:** * 5\+ years of hands\-on SAP SD and MM configuration and support experience, including at least one full end\-to\-end implementation; * 2\+ years on SAP S/4HANA Cloud, Public Edition — practical knowledge of the 3\-system landscape, scope items and best\-practice processes, Central Business Configuration / SSCUI, Fiori launchpad, business roles and catalogs, and Public Cloud extensibility constraints; * Strong process knowledge across both Order\-to\-Cash and Procure\-to\-Pay, including SD–FI and MM–FI integration points; * Working knowledge of SAP Subscription Billing and/or service contract billing in a subscription/recurring\-revenue business model; * Demonstrable experience troubleshooting API\- and middleware\-based integrations (SAP Integration Suite/CPI or equivalent), including communication arrangements, certificates, payload, and error analysis; * Experience in an AMS/managed\-services environment: ticket handling in ServiceNow, Jira, or similar, SLA discipline, ITIL incident/problem/change processes; * Experience with SAP quarterly upgrade cycles and regression testing (SAP Cloud ALM or equivalent); * Fluent English, written and spoken; confident dealing directly with business users and process owners; * Availability to overlap with US business hours (to be confirmed per shift pattern). ***If you're looking to contribute to global projects, grow your skills, shape the way you work, and be part of a connected international community — Customertimes is the place to build your next career chapter. Are you ready to spark the tech with us?***