BR Payments Ops Specialist
Sporty Group · São Paulo, São Paulo, Brazil
**About The Role** We are seeking a detail\-oriented Payment Specialist to join our team. In this role, you will support and optimize payment operations across Latam, with a focus on transaction monitoring, operational efficiency, and payment performance. You will work closely with local third\-party payment providers, internal stakeholders across operations and customer service, and customers to ensure seamless payment processes, issue resolution, and regulatory compliance. **What You'll Be Doing** * Support end\-to\-end payment processes, including deposits, withdrawals, refunds, reconciliations, and customer queries * Collaborate with local payment providers and banks to ensure timely resolution of transaction\-related issues * Monitor transactions in real time to detect, investigate, and escalate suspicious or fraudulent activity * Assist in analyzing customer payment behavior and trends to recommend improvements in payment flows and methods * Contribute to operational enhancements by documenting workflows, SOPs, and process improvements * Support the integration and testing of new payment technologies and solutions * Ensure all payment operations comply with relevant regulations and internal policies * Provide timely support during system downtimes or payment\-related incidents to minimize customer impact **What You'll Bring** * Bachelor’s degree in Finance, Business, Risk Management, or related field (or equivalent work experience) * 2–3 years of experience in payments, financial operations, or fintech/e\-commerce environments * Fluency in English and Spanish * Solid understanding of payment systems, funds flows, and reconciliation processes * Experience with payment gateways, PSPs, or transaction monitoring tools is preferred * Strong analytical and problem\-solving skills with a data\-driven mindset * Excellent communication and interpersonal skills to work effectively across teams and with external partners * Ability to manage multiple priorities and adapt in a fast\-paced, remote\-first environment **What’s In It For You** * We have an office in a prime location within São Paulo! * A competitive salary \+ individual performance based bonuses every quarter * 28 days paid annual leave * Referral bonuses \& flash bonuses * Top of the line equipment * Annual company retreats to provide great internal networking opportunities If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.