Senior Experience Strategist
Salesforce · São Paulo, SP, BR
*To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.* Job Category User Experience Job Details **About Salesforce** Salesforce is the \#1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level\-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Senior Experience Strategist About Salesforce Salesforce is the \#1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level\-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Overview The Agentic Transformation team is seeking a Senior Experience Strategist to shape how people, products and AI agents come together to create meaningful, scalable solutions across Salesforce’s solutions and builder ecosystem. They translate complex, cross\-functional needs into clear frameworks, narratives, tools and systems that drive alignment, consistency and impact. Operating at the intersection of strategy, design and technology, they establish the conditions that allow teams to create high\-quality, future\-ready experiences with clarity and efficiency. You will stay deeply connected to the needs and realities of our global Solutions \& Builders teams, using research, discovery and continuous feedback to identify opportunities and understand where we can make the greatest difference. You will translate these insights into strategies and experiences that enable meaningful behaviour change, sustained adoption and measurable business impact—helping our work evolve with the people and teams we serve. Core Responsibilities 1\. Experience Strategy \& System Design Turn complexity into scalable systems * Translate complex business, user and technical needs into clear experience strategies, frameworks and actionable systems. * Define experience principles, patterns and processes that improve consistency, quality and scalability across the Solutions \& Builder ecosystem. * Partner with Design, Demo Tech, Product, SE leaders, and Solution and Builder communities to turn strategic intent into practical experiences, tools, and ways of working. * Identify opportunities to simplify and improve how people, products and AI agents work together. 2\. Research, Discovery \& Continuous Improvement Stay connected to reality and learn what matters * Design and lead research and discovery approaches that build an ongoing understanding of our global Solutions \& Builder teams, their needs, behaviours, workflows, challenges and evolving ways of working—using these insights to identify opportunities and shape more effective, scalable experiences. * Translate field research, feedback, and experimentation into actionable insights that guide stakeholder decisions and improve the day\-to\-day operating models of SEs, Builders, and Leaders. * Use prototyping, validation and iteration to test ideas early, learn quickly and improve experience outcomes. * Apply emerging trends and foresight to anticipate changing behaviours, technologies, and opportunities across the ecosystem. 3\. Strategic Partnership \& Storytelling Create alignment and influence decisions * Build trusted partnerships across Design, Demo Tech, Product, SE leaders, and Solution and Builder communities to align teams around shared goals and priorities. * Bring clarity to complex initiatives by connecting different perspectives, resolving ambiguity and creating shared direction. * Develop compelling narratives that help SEs, Builders, and Leaders understand the value and opportunity of working with AI, driving meaningful and sustainable adoption. * Use storytelling, facilitation and strategic communication to influence decisions, align stakeholders and inspire action. 4\. Enablement, Adoption \& Business Impact Turn strategy into behaviour and measurable value * Champion new approaches, tools and ways of working that enable teams to create better experiences more effectively. * Translate strategy into practical frameworks, guidance and experiences that teams can adopt and apply in their day\-to\-day