**Who We Are Is What We Do.** Deel is the all\-in\-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI\-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150\+ countries—helping businesses scale smarter, faster, and more compliantly. Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers. **Why should you be part of our success story?** As the fastest\-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world\-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11\.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list – all while maintaining a 4\.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google. Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17\.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought\-after leader in the transformation of global work. **Summary** Responsible for managing high volumes of customer accounts while building strong foundational relationships and developing operational excellence skills. You support customer success through responsive service delivery, process adherence, and platform proficiency training. **Responsibilities** * Manage and prioritize high volumes of customer requests across multiple accounts, ensuring timely resolution and customer satisfaction * Build relationships with assigned customer accounts by understanding their needs, identifying issues early, and providing responsive support * Train and enable customers on Deel platform functionality, payroll processes, and best practices to maximize their product adoption * Identify and escalate risks that may lead to customer churn; coordinate with team members to resolve issues * Coordinate with internal stakeholders (HR, payroll, support teams) to ensure proper request handling and delivery * Be the voice of the customer by collecting feedback on product features and sharing insights with support and product teams **Qualifications** * 1\-3\+ years of experience, can be in any customer facing role, support, operations, customer success * Ability to manage and prioritize high volumes of customer requests * Have previous experience in at least one of the following: fast\-growth startup, payroll company, top\-tier consulting, investment banking, private equity * A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them * Quantitatively inclined and data savvy, you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations * A reliable, motivated self\-starter with a passionate growth mentality. You enjoy fast\-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility * Have a solid track record of achievement \- e.g., had success in a top\-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards * Have a strong analytical foundation with the ability to manipulate and synthesize data **Application Deadline for U.S. Applicants:** Recruiting timelines vary by position, however, all Deel positions accept applications for a minimum of 5 days from the posting date listed herein. This position is open and still accepting applications **Benefits** : Full\-time employees in the United States receive a variety of benefits while employed at Deel. * Health Insurance Effective from Day 1 (Medical, Dental, \& Vision) * 401k Retirement Plan * Disability Insurance * Life Insurance * Employee Assistance Program (EAP) * Flexible Savings Account (FSA) *