Customer Support Specialist BR
Core Code io · Campo Belo, Minas Gerais, Brazil
We are seeking a proactive and customer\-focused Customer Support Specialist to provide exceptional support to customers and ensure a positive experience at every interaction. The ideal candidate is a strong communicator who can understand customer needs, resolve issues efficiently, and provide accurate and timely solutions across different communication channels. **Responsibilities** * Respond to customer inquiries through email, chat, phone, or other support channels. * Understand customer needs and provide clear, accurate, and professional assistance. * Troubleshoot and resolve customer issues in a timely manner. * Escalate complex or technical issues to the appropriate team when necessary. * Follow up with customers to ensure their issues are fully resolved. * Maintain accurate records of customer interactions, requests, and resolutions. * Identify recurring customer issues and communicate trends or feedback to the relevant teams. * Follow company policies, procedures, and service standards. * Maintain a professional, positive, and customer\-focused approach in every interaction. * Collaborate with internal teams to resolve customer concerns and improve the overall customer experience. **Required Skills** * Excellent verbal and written communication skills. * Strong customer service and interpersonal skills. * Problem\-solving and critical\-thinking abilities. * Ability to understand customer concerns and provide effective solutions. * Strong attention to detail and organizational skills. * Ability to multitask and manage multiple customer requests efficiently. * Comfortable working with customer support platforms, CRM systems, and other digital tools. * Ability to remain calm and professional when handling difficult or frustrated customers. * Strong computer skills and ability to learn new software quickly. * By applying to this position, we’ll create your Simera Professional Key (SPK) — a unique key that helps you connect with employers, stand out, and secure the right match.