Retention Specialist / Customer Success Specialist (Remote – Brazil or Colombia)
UP Insurance Agency LLC · Rio de Janeiro, RJ, BR
**Position:** Retention Specialist **Company:** Up Insurance Agency – South Carolina, USA **Work Type:** 100% Remote (must reside in Brazil or Colombia) **Job Description:** We are looking for a highly motivated Retention Specialist to join our team. This role focuses on customer support, policy retention, and maintaining long\-term relationships with our clients. The ideal candidate is fluent in **English** and in either **Portuguese or Spanish**, with strong communication and problem‑solving skills. **Responsibilities:** * Assist clients with policy questions, updates, and retention needs * Provide high‑quality customer service through phone, email, and chat * Manage follow‑ups and maintain accurate records * Work with internal teams to resolve customer issues * Maintain strong time‑management and organizational skills **Requirements:** * Fluent English \+ native Portuguese or Spanish * Solid experience in telemarketing, sales, customer service, or similar roles * Strong knowledge of Microsoft Office (Word, Excel required) * Ability to work independently and manage your own schedule * Bachelor’s degree in a related field is a plus * Experience in insurance companies is a strong advantage * Office\-level working desktop computer or notebook with a stable internet connection, webcam, microphone and headset * Ability to work under South Carolina, USA, business hours **What We Offer:** * Competitive compensation based on experience, skill level, and performance * Full‑remote work environment (Brazil or Colombia) * Opportunity to work in a multicultural, multidisciplinary team * Dynamic, relaxed, and inclusive workplace culture * Clear growth opportunities with an individualized development plan for everyone * Stable long‑term position with a U.S. insurance agency operating in South Carolina Pagamento: R$1\.621,00 \- R$6\.001,98 por mês Benefícios: * Trabalho remoto Local do trabalho: Remoto