IT Infrastructure & Support Analyst
Ford Brasil · Camaçari, Bahia, Brazil
**Job description:** **IT Infrastructure \& Support Analyst** * In this position, you will be responsible for ensuring the availability, performance, and reliability of the local IT environment, supporting engineering and business operations, managing IT assets, coordinating vendors, and maintaining compliance with global IT standards, while also handling IT infrastructure projects. * We are looking for a professional with experience in IT infrastructure projects, end\-user support, networking, and IT operations, who is organized and has a strong sense of responsibility, capable of managing multiple demands and priorities in a dynamic environment. * Strong analytical skills for problem\-solving, excellent communication, and the ability to work as part of a team and with diverse stakeholders are required, along with flexibility and availability to handle critical situations. 🚀 **Key Responsibilities** * Ensure the reliability and performance of LAN/WAN networks, enterprise Wi\-Fi, telecommunications, and other local IT infrastructure (Servers, Computer room, PC Renewal, Unified Communications (Audio \& Video teleconference equipment), etc.) * Support engineering and business users, including over 1,000 engineering workstations * Manage the lifecycle of IT assets, including deployment, inventory, refresh, and retirement * Monitor and resolve infrastructure, hardware, software, and connectivity issues * Coordinate activities with local support teams, service providers, and technology partners * Ensure compliance with IT security, governance, and operational standards * Drive continuous improvement initiatives to enhance service quality and operational efficiency * Perform project management and deployment for IT infrastructure needs **🎯 Required Qualifications** * Bachelor's degree in Computer Science, Information Systems, Computer Engineering, Networking, Information Technology, or a related field * Experience and solid knowledge in IT infrastructure projects, end\-user support, networking, and IT operations * Knowledge of networking technologies, including Cisco/Meraki, TCP/IP, routing, switching, Wi\-Fi, and telecommunications * Experience supporting Windows environments * Familiarity with IT Asset Management (ITAM/ITSM) and ITIL processes * Solid, positive, and effective teamwork and communication skills * Experience managing vendors and service providers * Proven ability to manage multiple projects, prioritize tasks, and meet deadlines in a fast\-paced environment * Proficiency with Microsoft Tools (especially Project, Excel, OneNote, PowerPoint, SharePoint) * **Advanced to Fluent English** required for interaction with global teams, technical documentation, and international meetings * Availability to provide support outside standard business hours when required, including maintenance activities, critical incidents, infrastructure upgrades, and business continuity events **🤝 Preferred Qualifications:** * ITIL certification * Spanish language skills are highly desirable * Project/Program management skills including financial tracking * Experience working in multinational organizations * Strong communication, problem\-solving, and stakeholder management skills **Benefits:** 💰 Competitive Salary 👨 ⚕️ Health Insurance 🍎 Meal Allowance 🚗 Transportation Allowance 🖥️ Connectivity Allowance 🔠 English Language Development Platform 🏠 Hybrid Work Model 💙 Life Insurance 🏋️ ♂️ TotalPass 😎 Birthday Off 🚘 Discount on the purchase of new Ford vehicles 💰 Profit Sharing 👨 ⚕️ Vaccination Campaigns 🏊 ♀️ SESC Partnership 🤝 C4Life (Personal Guidance Program: psychological, financial, legal and social) 💰 Private Pension Plan 🩺 Dr. AON (Telemedicine in health)