Local IT Technician (based in São Paulo)
Edwards Lifesciences · São Paulo, SP, BR
Provides technical and function\-specific knowledge to support IT activities. **How you\`ll make an impact** * Troubleshoot and repair hardware and/or software for desktops, laptops, peripheral equipment and other IT related hardware (Tier 2/3\) * Configure and manage customer workstation, portable computing devices and peripherals (Following defined imaging and deployment processes) * Perform daily support (moves, adds, changes, etc.) for desktops, laptops, peripheral equipment and other IT related hardware (ex. VOIP Phones, A/V support as applicable for your region, etc.) * Define Lifecycle upgrade requirements and other IT project support needs involving IT Technicians/Technologists * Training users in various situations, educating them regarding use of hardware, its software and related systems. Training would be brief, one\-on\-one, small group, ad\-hoc and hands on "How\-to" instructions * Manage installation of desktops, laptops, peripheral equipment and other IT related hardware * Coordinate activities with third party vendors as needed (Order fulfillment, Warrantees, Project Needs, Vendor relations / feedback, and so forth) * Manage priorities based on Service requests and incident tickets while regularly updating tickets to reflect work performed * Other incidental duties Manage assets including physical and electronic identification and control; Assist the business with tablet and mobile device support to meet operational / business needs * Perform lifecycle upgrades and projects as directed **What you\`ll need** 5 years of relevant experience Advanced in English is required **What else will help you** * Ability to manage users and PC's using Active Directory required * Proficient in Microsoft suite of applications * Ability to perform IT hardware and software diagnostics and repairs (Laptops, desk tops, mobile computing devices, peripherals, IP Phones, handheld scanners, etc.) * Effective cable management skills to maintain organized work stations and data closets required * Ability to adapt and learn new technologies as needed * Strong written and verbal skills required * Problem Solving skills including Trouble shooting techniques required * Strong customer service focused skills required * Strong organization and time management skills required * High level of professionalism during interactions with customers and vendors required * Experience with platforms and applications (e.g, Microsoft Office Suite, Active Directory, Virtual Private Network (VPN) * Experience using Help Desk ticketing software to manage service tickets