Analista de Backoffice Júnior
Accenture · São Paulo, SP, BR
**THE WORK:** Discover the opportunity to contribute actively and independently while becoming a subject matter expert. You will participate in discussions and contribute solutions to work\-related challenges, all within an environment that values your advanced skills. This role invites you to engage with enthusiasm and make a meaningful impact through your expertise. We look forward to your valuable contributions and fresh perspectives. Draft and distribute clear and professional communications in a timely manner. Recommend communication methods tailored to requesters' needs. Analyze survey feedback to enhance communication processes and provide insights to communication owners. Develop and distribute new communications for agents, including researching content and gathering necessary feedback and reviews. Create initiatives to resolve issues affecting agent processes, improving agent effectiveness and the overall customer experience. **HERE'S WHAT YOU WILL NEED:** Advanced proficiency in Accenture Service Fulfillment Solution. A minimum of 1 of experience in relevant related skills. Bachelor's Degree in relevant field of studies. **BONUS POINTS IF YOU HAVE:** Intermediate problem solving skills. Intermediate communication skills. Beginner project coordination skills. Intermediate analytical skills. Beginner stakeholder engagement skills. Skill Required Backoffice Accenture Service Fulfillment Solution P3 . Qualification High School Diploma GED 10th SSLC SSC. Certifications ITIL Operational Support and Analysis Certificate. YOE 3 to 5 years. Lang Portuguese C1 . What would you do You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process who is good in typing is what is preferred here A collection of processes that ensures that once a service order is placed, the service providers networks, systems, and organization operate efficiently to execute the processes to activate the requested service..