Technical Support Engineer - Remote Work | REF#302376
BairesDev · São Paulo, São Paulo, Brazil
At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting\-edge solutions to giants like Google and the most innovative startups in Silicon Valley. Our diverse 4,000\+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide. When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success. Technical Support Engineer at BairesDev In this role, you'll diagnose and resolve issues in GenAI\-powered chatbot and search tools, applying technical troubleshooting skills to a new generation of AI\-driven products. Owning Zendesk configuration and Jira ticket hygiene, you'll operate at the connection point between TPMs, BAs, Scrum Masters, and engineering teams. This is your opportunity to bring engineering\-minded troubleshooting to technical support, working on tools where AI behavior adds a layer of complexity beyond traditional support issues. **What You'll Do** * Diagnose and resolve technical issues related to GenAI chatbot and search functionality. * Configure and administer Zendesk to support scalable ticket handling. * Manage Jira workflows, ensuring tickets remain clean, accurate, and actionable. * Support live chat platform operations and troubleshoot platform\-level issues. * Work closely with TPMs, BAs, Scrum Masters, and engineering teams to resolve escalations. **What We Are Looking For** * 4\+ years of experience in technical support engineering. * Experience with GenAI or AI\-powered tools such as chatbots or search. * Experience with Zendesk administration and configuration. * Experience with Jira workflow and ticket management. * Background in live chat platform operations, such as Pinch or Intercom\-type tooling. * Advanced proficiency in English. **Nice To Have** * Experience with business analysis or requirements gathering. * Participation in Scrum/Agile ceremonies. * Familiarity with CMS/TMS tools such as Help Center, policy content, or translation tooling. * Experience with dashboard or alerting tooling, including monitoring and log analysis. * Experience writing runbooks and SOP documentation. How we do make your work (and your life) easier: * 100% remote work (from anywhere). * Excellent compensation in USD or your local currency if preferred * Hardware and software setup for you to work from home. * Flexible hours: create your own schedule. * Paid parental leaves, vacations, and national holidays. * Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent. * Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities. Join a global team where your unique talents can truly thrive and make a significant impact! Apply now! \#BD\-PRIO\-2026