Operations Manager
HCLTech · Guarulhos, São Paulo, Brazil
**Operations Manager (IT Infrastructure \& Digital Workplace)** Location: Guarulhos, SP (Onsite) **About the Role** We are looking for an Operations Manager to lead IT operations in Brazil, overseeing Server Infrastructure, Network Operations, and Digital Workplace services. This role is responsible for managing a technical team, ensuring operational excellence, service reliability, security compliance, and a high\-quality end\-user experience while working closely with global IT teams. **Key Responsibilities** * Lead, coach, and develop a multidisciplinary IT Operations team. * Manage Server Infrastructure environments (Windows, Linux, VMware, Hyper\-V) and ensure availability, performance, and compliance. * Oversee Network Operations, including LAN/WAN, SD\-WAN, Wi\-Fi, connectivity services, and network security. * Manage Digital Workplace services, including end\-user devices, Microsoft 365, collaboration tools, and endpoint management. * Drive incident, problem, and change management processes aligned with ITIL practices. * Manage IT operational budgets, vendor contracts, and service providers. * Monitor KPIs, SLAs, and operational performance, ensuring continuous improvement. * Ensure compliance with corporate policies, audit requirements, and LGPD regulations. **Qualifications** * Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience). * Strong experience in IT Operations and service delivery within a corporate environment. * Experience leading technical teams and managing stakeholders. * Solid knowledge of at least two of the following areas: Server Infrastructure, Network Operations, and Digital Workplace. * Strong understanding of ITIL processes and service management. * Experience managing vendors, budgets, and operational performance. * Advanced English and Portuguese (written and spoken) are required. **Igualdade \& Oportunidade para Todos** * Representando 165 nacionalidades em todo o mundo, nos orgulhamos de ser um empregador que oferece igualdade de oportunidades, comprometido em fornecer oportunidades iguais de emprego a todos os candidatos e funcionários, independentemente de raça, religião, sexo, cor, idade, nacionalidade, gravidez, orientação sexual, deficiência física ou informações genéticas, ou qualquer outra classificação protegida, de acordo com as leis federais, estaduais e/ou locais.