Sales Operations Analyst
Netcracker Technology · São Paulo, São Paulo, Brazil
**Netcracker Shaping the Digital Future** As a proud subsidiary of NEC Corporation, Netcracker is a global software leader driving innovation at scale. We combine an open Agentic AI Platform with AI\-Native IT Solutions to help telecommunication providers transform, innovate, and deliver results that matter. Powered by cutting\-edge technology—and the passion of our people—we unlock new opportunities, spark innovation, and create better digital experiences for millions worldwide. Join us and be part of a team that is not just keeping up with the digital future—we’re leading it **.** **What is the scope of this rol** e? The Sales Operations Analyst will be responsible for administration, optimization, and continuous improvement of Netcracker's CRM ecosystem and sales business processes. This role requires a blend of business analysis, data governance, proactive thinking, operational expertise, and excellent communication skills. The position requires strong analytical capabilities, technical aptitude, and the ability to translate business requirements into scalable sales processes and system improvements. **Responsibilities** * Act as the primary contact and escalation point for the global Sales team for day\-to\-day sales operations needs. * Analyze business requirements and translate them into CRM enhancements, automation, workflows, reports, and dashboards. * Perform business process analysis and identify opportunities for automation, standardization, and operational efficiencies. * Participate in post\-merger integration projects including CRM migration, master data harmonization, territory alignment, and sales process standardization. * Assist in clean up, maintenance, and enforcement of proper usage of CRM tool and ensure data accuracy and integration with all internal systems. * Manage internal approval process of corporate contracts with global customers including calculation of deals’ as sold effective rates and supporting approval workflows through CLM tools and CRM process governance. * Analysis and approval of customer’s purchase orders and management of internal license database of the sold products in Jira. * Ensure adherence to company policies, industry regulations, and legal requirements in all sales activities. * Collaborate with sales leadership to help with alignment of the sales strategies with overall business objectives and market opportunities. * Work closely with Finance to provide oversight and execution of daily, weekly, and monthly reports, including pipeline management, sales analysis, win/loss analysis, and sales metrics. * Help prepare presentations and materials for the sales team as needed. **Required Experience** * Bachelor’s Degree required or relevant experience * Experience in enterprise software, telecommunications, SaaS, or technology companies * Strong understanding and experience in working in a global sales team or with a global sales team * CRM Administration experience (Salesforce, Microsoft Dynamics, HubSpot, or similar enterprise CRM) * Experience gathering and documenting business requirements * Strong analytical skills with proficiency in data analysis and reporting tools * Proven experience managing multiple priorities simultaneously * Ability to partner cross\-functionally throughout the company * Strong MS Excel and PPT skills * Self\-motivated and able to work in a fast\-paced environment * Excellent communication skills in verbal and written English * Knowledge of business communication via emailing, presentations, and conference meetings * Strong organizational and decision\-making skills "All of our job opportunities in Brazil are open to people with disabilities (PWDs)"/ “Todas as nossas oportunidades de vagas no Brasil são abertas a pessoas com deficiência (PCDs)" Connect w **ith us on LinkedIn** and stay up to date on our company news.