**About the Role** We are looking for a **Senior UX Researcher** to provide hands\-on research continuity for an IT and Operations employee experience portfolio, independently scoping and executing mixed\-method studies that evaluate AI\-enabled self\-service experiences, test AI skill concepts, and surface actionable insights for enterprise tooling decisions. You will maintain and extend a jobs\-to\-be\-done framework across multiple initiatives, synthesize findings into decision\-ready recommendations and stakeholder readouts, and partner with product, service, and operational teams to validate tooling before broader rollout. **What you will do** * Plan and conduct mixed\-method (qualitative and quantitative) research across priority IT \& Ops initiatives, independently moving studies from ambiguous questions to decision\-ready recommendations. * Plan and moderate research that evaluates AI\-enabled self\-service experiences and improves IT support experiences. * Test AI Skills concepts to identify jobs to be done, adoption barriers, and trust or validation needs ahead of broader rollout. * Synthesize findings into clear recommendations, research artifacts, and stakeholder readouts that document implications and recommended next steps. * Maintain and extend the jobs\-to\-be\-done (JTBD) framework so it represents jobs across the company, and update JTBD artifacts to connect new tool evaluations to the endorsed tool suite. * Produce research plans, participant and recruitment strategies, and study materials for priority initiatives. * Deliver decision\-ready findings and recommendations spanning AI\-enabled self\-service, skills, collaboration, and business\-process opportunities. * Partner with product, service, and operational teams to validate tooling decisions before they scale. **Must haves** * **5\+ years of hands\-on UX research experience** at a senior individual\-contributor level, with demonstrated ability to independently scope, execute, and synthesize studies. * Strong qualitative and quantitative research\-method selection, execution, and analysis skills. * Experience researching enterprise internal tools, employee experience, or complex cross\-functional workflows. * Ability to translate research into clear, decision\-ready recommendations for product and operational stakeholders. * Demonstrated experience developing and applying a jobs\-to\-be\-done (JTBD) or comparable strategic research framework across multiple initiatives, and translating it into product and operational decisions. * Collaborative stakeholder management across product, design, engineering, operations, and service teams. Strong written and verbal communication, including concise research readouts and executive\-ready storytelling. * Proficiency with common research platforms for recruitment, moderated and unmoderated studies, surveys, and synthesis. * Experience working within enterprise product, service, and operational workflows. Working knowledge of research repositories and documentation tools (exact platforms to be confirmed with the hiring manager). * Comfort using collaboration and documentation systems to maintain traceable research artifacts, findings, and decisions. **Nice to haves** * Experience researching AI\-enabled products, assistants, automation, or emerging\-technology adoption, especially trust, validation behavior, user reliance, and rollout readiness. * Experience with employee experience, IT service management, self\-service support, or digital workplace tools. * Experience applying or evolving a jobs\-to\-be\-done framework across multiple product or service areas. * Track record of shipping research that influenced enterprise\-tooling, AI\-adoption, or service\-experience decisions. * Ability to connect individual studies to an ongoing strategic framework. * History of turning complex findings into actions that improve self\-service, reduce confusion, or streamline workflows. * Experience partnering through launch and measurement, not only delivering studies. **Perks** * **Growth without limits:** build your skills through mentorship, internal TechTalks, challenging projects, and a dedicated annual learning budget * **Competitive compensation:** get recognition that reflects your skills and impact, with regular performance and compensation reviews * **Flexibility:** work 100% remotely with flexible hours that support focus, autonomy, and a healthy work rhythm * **Meaningful, modern projects:** build impactful products using modern technologies alongside global teams and leading brands * **Collaborative culture:** join a supportive environment with zero micromanagement where ideas are welcomed and contributions are recognized * **Well\-being \& support:** access local well\-being programs and people\-focused support tailored to your location