Galaxy Store Operations Specialist - LATAM
Samsung Electronics · São Paulo, SP, BR
**Position Summary** Job Title: Galaxy Store Operations Specialist \- LATAM \| Samsung Electronics Highlights: * Location: São Paulo * Type of contract: Permanent contract, Full time * Work Modality: On Site Who are we? Samsung Electronics has grown into one of the world’s leading technology companies, recognized as one of the top 5 global brands. As a global leader in technology, we are transforming the world with the creativity and diversity of our talented people who drive this transformation. Our company's success reflects the determination and talent of our people, aligned with our key corporate values: People, Excellence, Change, Integrity, and Co\-prosperity. Our mission is to help people achieve the impossible. We are inspired by what people want to accomplish in their lives and work to create products that empower them in new ways. This drive fuels our innovation. Join us at Samsung and find your opportunity to do what you can't. Looking for more? Visit our website www.samsung.com **Role and Responsibilities** **Job Description** We are looking for an experienced, hands\-on professional to lead Galaxy Store operations for the Mexican and Brazilian market, based in São Paulo, Brazil. The primary responsibility of this role is to ensure seamless Galaxy Store operations in Mexico and Brazil: managing campaigns, coordinating with Samsung's Mexico and Brazil subsidiary, and aligning with the Galaxy Store Global Operations team in Suwon, Korea. This role also provides operational support to a peer responsible for strategic coordination and stakeholder management. The successful candidate is organized, autonomous, and proactive — someone who not only executes but also identifies opportunities and proposes initiatives to grow the Store in Mexico and Brazil. A key aspect of this role is the ability to collaborate closely and effectively with a peer Supervisor, as both roles are designed to complement each other and work as a unit. They will work from the São Paulo office 5 days per week and must be available for occasional calls with Korea outside regular business hours. **Key Job Responsabilities** * **Mexico and Brazil Operations** Manage the monthly content calendar for the Mexican and Brazilian market, including featured apps, banners, and promotional slots. Serve as the main point of contact between LASBO and Samsung's Mexico and Brazil subsidiary for Galaxy Store operations. Align Galaxy Store campaigns with Samsung Mexico and Brazil's local marketing and device sales priorities. Coordinate legal terms and conditions review with Samsung Mexico and Brazil's legal team prior to campaign activation. Execute global and local campaigns end\-to\-end: backend setup, targeting, monitoring, and post\-campaign analysis. Manage the Push Notification calendar for Mexico and Brazil. Coordinate device sales coupon campaigns with Samsung's Mexico and Brazil subsidiary, aligning eligibility criteria, redemption mechanics, and promotional timing. Propose locally relevant campaign ideas tied to Mexican and Brazilian market moments, partner opportunities, or user behavior insights. * **HQ Alignment (Suwon Office)** Participate in recurring calls with the Galaxy Store Global Operations team in Suwon to report on Mexico and Brazil market performance, flag issues, and negotiate local adaptations to global campaigns. Coordinate first payment promotions and IAP Live Ops initiatives with HQ. Coordinate push notification scheduling for Mexico and Brazil with the Suwon team. * **Local Marketing Initiatives** Identify and propose marketing activations aligned with Galaxy Store growth objectives for Mexico and Brazil. Coordinate with Samsung Mexico and Brazil's marketing team to embed Galaxy Store into device launches, promotional campaigns, and other local commercial initiatives. Support PR and press release coordination with Samsung's Mexico and Brazil subsidiary when needed. * **Performance Monitoring and Reporting** Monitor live campaign performance for Mexico and Brazil, flag anomalies, and compile performance summaries for HQ and internal review. Consolidate performance data from internal systems (Galaxy Store dashboards, MAPS, internal BI tools) into monthly reports with actionable insights. Conduct post\-campaign analysis comparing results against KPI targets and share findings with HQ and internal teams. * **BD Pipeline Support** Support the Business Development team by identifying and qualifying app opportunities for Mexico and Brazil, including acquisition targets not yet in the store and monetization upsell opportunities for existing partners. Support execution of CPI deals and partner\-facing promotional initiatives. * **Content Curation Support** Review and curate app and gaming content for Mexico and Brazil, identifying strong titles aligned with Galaxy Store's curated store strategy. Research and gather market data on trending apps and games for the Mexican and Brazilian market. * **Internal Reporting** Maintain i