Loro Piana - Assistant Store Manager, Brazil
Loro Piana · São Paulo, SP, BR
### **Position** General Purpose of the Position: The Assistant Manager reports directly to the Store Director and is responsible for assisting the Store Manager in ensuring customer service levels meet and exceed our customer's expectations, and developing and maximizing the client base. ### **Job responsibilities** Responsibilities: * Manage the selling environment including the adherence to selling floor assignments and ensuring impeccable customer service * Provide outstanding customer service * Maximize the sales performance of the staff through product knowledge education, coaching selling and clientele skills and reviewing individual transaction statistics on a regular basis * Assist Sales Professionals with the achievement of their individual goals by monitoring the suggestive selling process and providing timely feedback and direction * Ensure that all policies, procedures and operational directives are enforced consistently and effectively by all personnel * Lead by example and ensure a respectful selling environment is maintained at all times * Communicate Loro Piana standards and expectations to management team and sales associates * Maintain Loro Piana standards and hold staff accountable for providing quality customer service and achieving sales goals Analyze and review sales associates performance * ### **Profile** Skills and Abilities Required: * Must present a positive professional and energetic attitude * Must possess a passion for customer service and selling * Strong leadership qualities and the ability to communicate effectively with all levels within the organization and our customer base Education and Experience Required: * 3\+ years of work experience in retail sales Proven ability to motivate a sales force * ***LORO PIANA*** **MAISON** --------------------------- Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s. In 1924, Pietro Loro Piana founded Ing. Loro Piana \& C., the current company. Pietro’s nephew Franco took over in 1941, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere textiles for a growing haute couture industry, both home and abroad. In the 1970s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm. Now the world’s foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicuña from the Andes, extra\-fine Merino wool from Australia and New Zealand and lotus flower fiber from Myanmar. The company draws on both time\-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality. All of the company’s collections of ready\-to\-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence.