Junior IT Support Specialist
Adaptive Teams · São Paulo, SP, BR
Ready to turn “Have you tried turning it off and on again?” into a career? We’re looking for a Junior IT Support Specialist who loves solving problems, keeping data clean, and helping people get back to work. This is a remote, front\-line IT role where you’ll tackle everyday support requests, troubleshoot platform issues, and help keep systems and facility data accurate. If you’re organized, tech\-curious, and comfortable juggling a few moving pieces, you’ll fit right in. **About the Company:** This is a *full time role*with a partner agency in the self\-storage industry, specializing in technology\-driven storage solutions. The company enhances the rental experience through seamless digital tools and personalized customer service, helping individuals and businesses with secure, convenient storage options. **Location:** *LATAM \-* Fully Remote **Your Mission: Day to Day Responsibilities** * Own routine IT support requests, from account setup and password resets to permissions and platform access. * Troubleshoot common account and system issues and escalate more complex problems when needed. * Perform recurring system and data audits to spot discrepancies and keep information accurate. * Partner with facility managers to track down missing information and resolve data issues. * Update systems and tracking documents with verified changes and audit findings. * Follow established IT processes, security policies, and documentation standards. **Your Toolbox: Skills to be Successful** * Experience in customer service, help desk, or IT support is a plus. * Comfortable learning new software and navigating multiple platforms. * Detail\-oriented, reliable, and able to manage several tasks without losing track of the small stuff. * Clear and confident written and verbal communication skills. * Comfortable working with facility managers, vendors, and internal teams. * Basic Microsoft 365 skills are preferred. * A problem\-solving mindset and willingness to ask, investigate, and learn. **Your Perks: What's in it for you** * Remote work with the flexibility of working from wherever you do your best work. * A hands\-on opportunity to build practical IT support, troubleshooting, and systems experience. * Exposure to multiple platforms and real\-world IT service operations. * A role where accuracy, initiative, and problem\-solving make a visible difference. * A primarily Monday–Friday schedule, with occasional evenings or weekends as needed. * Paid Leave \& Benefits: 23 days annually (15 regular paid days, 3 national holidays, and 5 sick leave days if needed). * USD compensation. **Why Adaptive Teams?** At Adaptive Teams, we don’t just fill positions – we create pathways to success. Whether you’re a seasoned pro or just starting out, we’re here to help you grow, innovate, and make an impact. If you’re looking for exciting opportunities and, a team that’s as passionate as you are, this is the place to be. **What to Expect from Our Application Process?** Once you apply, you’ll receive an email guiding you through the next steps, including an assessment tailored to the role. Be sure to **check your inbox** (and **your spam folder**, just in case) for further instructions. We understand **your time is valuable**, so we strive to keep the assessment process **under 45 minutes** whenever possible, though some roles may require a slightly longer time investment. Once selected, you’ll have the chance to **schedule your first interview** with our team. We aim to make the process as smooth and transparent as possible, so you’ll always know where you stand.