Customer Service Representative BR 7

Core Code io · Bueno Brandão, Minas Gerais, Brazil

We are looking for a professional and customer\-focused **Customer Service Representative** to join our remote team. The ideal candidate is an excellent communicator who enjoys helping customers, solving problems, and ensuring a positive customer experience. **Key Responsibilities** * Respond to customer inquiries through email, chat, phone, and other communication channels. * Provide accurate information about products, services, and processes. * Resolve customer issues and complaints in a professional and timely manner. * Follow up on customer requests to ensure they are fully resolved. * Maintain accurate records of customer interactions and requests. * Escalate complex issues to the appropriate team when necessary. * Work closely with internal teams to resolve customer concerns. * Maintain a high level of professionalism and customer satisfaction. **Requirements** * 1\+ year of experience in Customer Service, Customer Support, Call Center, or a similar role. * Excellent written and verbal English communication skills. * Strong interpersonal and problem\-solving skills. * Customer\-focused and professional approach. * Good attention to detail and organizational skills. * Ability to handle multiple tasks and prioritize effectively. * Comfortable working with CRM systems, communication platforms, and other digital tools. * Ability to work independently in a remote environment. *By applying to this position, we’ll create your Simera Professional Key (SPK) — a unique key that helps you connect with employers, stand out, and secure the right match.*